Shipping policy

Last updated: August 8, 2026

Where We Ship

We currently ship to the United States, Canada, the United Kingdom, Australia, and New Zealand. These are all destinations currently available at checkout.

Processing Times

Orders are processed Monday–Friday (business days), excluding public holidays. Most orders are processed and shipped out within 1–3 business days.

Shipping Methods & Times

Standard Shipping: We are happy to offer Free Shipping on all orders to every destination currently available at checkout.

Estimated delivery is 7–16 business days after your order has been shipped. Please note that delivery times are estimates and may be subject to delays outside of our control (see section Delays Outside Our Control).

Tracking Your Order

You will receive a tracking number via email once your order has shipped. Use this number to track your order's progress to your doorstep. If you do not receive a tracking number within 7 business days of placing your order, please contact us for assistance.

Customs Duties and Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Proof of Delivery & After-Delivery Issues

The carrier’s delivery scan is considered the final confirmation of delivery to the address you provided. Once a package is marked as "Delivered," any loss or theft that occurs after delivery is not our responsibility. If you cannot locate your delivered package, please contact us at carea.official.store@gmail.com within 48 hours, and we will do our best to assist you.

Delays Outside Our Control

Delivery estimates exclude weekends, holidays, customs inspections, adverse weather, and carrier-specific disruptions. We are not liable for shipping delays that are outside of our reasonable control.

Address Accuracy

It is the customer's responsibility to ensure the shipping address is correct at checkout. We cannot guarantee address changes after an order has been processed. Incorrect or incomplete addresses may cause significant delays or non-delivery, for which we are not responsible.

Damaged or Lost in Transit

Damaged during shipping: Please email us at carea.official.store@gmail.com within 7 days of delivery with your order number and clear photos or video of the damage. We will arrange a replacement or refund.

Lost in transit: If your order tracking has not updated for 7 consecutive business days, please contact us so we can investigate the issue with the carrier.

Contact Us

For any questions about your order or our shipping policy, please contact us at carea.official.store@gmail.com.