Refund policy

We have a 30-day return and refund policy, which means you have 30 days after receiving your item to request a return.

How to Start a Return

To initiate a return, please email us at: carea.official.store@gmail.com with the following information:
1. Your Order Number (e.g., #1234)
2. A brief description of the issue.
3. Clear photos or a video showing the item's condition or the specific issue.

Items sent back to us without first following this procedure will not be accepted. If your return is accepted, we will provide you with the return shipping address and further instructions.

Eligibility for Return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. We accept returns for items that are defective, damaged, or if you are not satisfied with your purchase for any reason.

Return Shipping

Please note: The customer is responsible for all costs associated with return shipping. Shipping costs are non-refundable.

Damages and Issues

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping.

Please inspect your order upon reception and contact us immediately following the procedure above if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will cover the return shipping costs for valid defective or incorrect items.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Chargeback Cooperation

By purchasing from Carea store, you agree to follow the return procedure outlined above and contact us at carea.official.store@gmail.com to resolve any issues before initiating a chargeback. We are committed to resolving all customer issues fairly and promptly.

If you have any questions about our return policy, please contact us at carea.official.store@gmail.com